Financial Services Training Professional

3 days ago


Malappuram, Kerala, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview:

We are a financial services platform that offers user-friendly products related to banking, loans, and investments.

Our mission is to help people improve their relationship with money by cutting through banking jargon and providing smart insights based on spending.

  • We strive to make managing money easier through technology, data analytics, and diverse teams of creative thinkers and industry experts.

The role of the Trainer is integral in improving performance through structured training interventions and continuous upskilling.

Key Responsibilities:
  1. New Hire Onboarding: Conduct comprehensive training programs for new joiners, deliver training on soft skills, process, product, and systems, ensure smooth assimilation into company policies and tools.
  2. Training Need Interventions (TNI): Collaborate with Quality and Operations teams to identify performance gaps, design and execute targeted refresher sessions and skill-enhancement modules.
  3. Product Knowledge Assessments: Create and manage product knowledge tests for front-line teams, conduct assessments to evaluate leadership competencies.
  4. Update Training: Stay abreast of new product launches and process changes, conduct timely refresher training for impacted stakeholders.
  5. Reporting & Documentation: Maintain up-to-date training dashboards and attendance logs, generate regular reports on training coverage and scores.
  6. Building Training Materials: Design training content using instructional design models like ADDIE and/or SAM, collaborate closely with Process Excellence and Product teams to ensure alignment and continuous improvement of content.

What We Require:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in training delivery, preferably in customer service or product-based environments.
  • Strong communication and facilitation skills.
  • Proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is a plus.

Key Skills:

  • Public speaking and facilitation
  • Instructional design fundamentals
  • Kirkpatrick model evaluation
  • Stakeholder collaboration
  • Analytical thinking
  • Coaching and feedback delivery


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