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Solving Customer Challenges

3 weeks ago

Jodhpur, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Our organization is revolutionizing the way kids' food looks in India. We are a high-energy direct-to-consumer brand that's scaling rapidly, and design plays a vital role in how we connect with parents and children.

About the Role:
  • The Customer Experience professional will be responsible for tracking and managing customer experience, including proactive communication through calls, surveys, and WhatsApp.
  • This role involves working cross-departmentally and on cross-functional projects to enhance customer purchase and delivery experiences.
  • Candidates should possess a customer-centric mindset, a passion for solving customer problems, empathy, patience, and a desire to help others.
  • Strong problem-solving skills are necessary to address customer queries and gauge the customer's voice.
  • The ability to extract insights from complex customer data is crucial.

Main Responsibilities:

  • Track and manage customer experience
  • Improve customer purchase and delivery experience
  • Solve customer problems and answer queries
  • Manage customer data and insights

Requirements:

  • Pursuing a bachelor's or master's degree from a Tier I university
  • Proficiency in Excel, analytics, and web tools for consumer engagement
  • Excellent communication and interpersonal skills
  • Fluency in English is mandatory
  • Problem-solving abilities and attention to detail
  • Ability to work collaboratively