Activation Officer
1 day ago
About Vodafone Idea Limited
We are a leading telecommunications company committed to delivering exceptional customer experiences.
Job Title: Activation Officer - Customer Experience Specialist
We are seeking an experienced Activation Officer - Customer Experience Specialist to join our team in Guwahati. This role is responsible for processing customer activation applications and ensuring timely and compliant onboarding experiences.
Key Responsibilities:
- Process new activation documents for prepaid and post-paid services, ensuring compliance and identifying potential frauds.
- Approve SIM exchange requests within the stipulated timeframe by correctly verifying customer documents.
- Collaborate with retailers and document pickup partners to provide effective training on document screening.
- Support TERM requirements as needed.
Requirements:
- A minimum graduate degree or equivalent experience.
- Fresher or 06 months of relevant experience.
- Diversity candidates are preferred.
Salary: ₹8,00,000 - ₹10,50,000 per annum, depending on qualifications and experience.
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