Activation Officer

6 days ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, committed to delivering delightful customer experiences and contributing towards creating a 'Digital India'. The Company provides pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio, it is well-equipped to support the growing demand for data and voice.

The role of Activation Officer involves processing customer activation applications for timely and compliant onboarding experiences. This includes ensuring support to sales organizations and retailers for quicker customer acquisition.

The key result areas for this position are:

  • Processing new activation documents for both prepaid and postpaid services
  • Approving SIM exchanges within TAT through correct approval of customer documents
  • Ensuring document compliance and actively identifying frauds
  • Retailer and doc pick-up partner management for effective training on document screening
  • Supporting TERM requirements as per need

This role requires core competencies such as influencing cluster sales teams, quick thinking to resolve burning issues, ability to work with partner teams, and being diligent and effective. Additionally, the ideal candidate should have a minimum graduate degree and 0-6 months of relevant experience.

The estimated salary for this position is ₹8 lakhs to ₹12 lakhs per annum, depending on location and experience. Vodafone Idea Limited offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.


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