Activation Officer

1 day ago


Guwahati, Assam, India Vodafone Idea Limited Full time
Job Description

Vodafone Idea Limited is a leading telecom service provider in India, with a strong partnership between the Aditya Birla Group and Vodafone Group. Our company is committed to delivering delightful customer experiences and contributing to creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

Role Overview

The Activation Officer plays a crucial role in processing customer activation applications for timely and compliant onboarding experience. This involves ensuring support to sales organizations, including retailers, for quicker customer acquisition.

Key Responsibilities
  • Process new activation documents for both prepaid and postpaid services.
  • Approve SIM exchanges within TAT through correct approval of customer documents.
  • Ensure document compliance and actively identify potential frauds.
  • Manage retailer and doc pick-up partners for effective training on document screening.
  • Support TERM requirements as needed.
Requirements
  • Ability to influence cluster sales teams and make informed decisions.
  • Quick thinking to address burning issues and challenges in a time-bound manner.
  • Effective collaboration with partner teams to deliver results.
  • Diligent and proactive approach.
Qualifications
  • Minimum Graduate degree.
  • Fresher or 06 months of relevant experience.
  • Diversity candidates preferred.
About Us

Vodafone Idea Limited, formerly Idea Cellular Limited, is an Aditya Birla Group and Vodafone partnership. We are committed to developing infrastructure that introduces newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings accessible through digital channels and extensive on-ground presence.

We are listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


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