
Regional Crew Operations Manager
2 weeks ago
Job Title: Regional Crew Operations Manager
We are seeking a highly skilled and experienced Regional Crew Operations Manager to lead and manage our ground crew operations across a specific region.
The successful candidate will ensure effective manpower planning, vendor management, and collaboration with internal functions such as operations, payroll, marketing, tech, and compliance. A strong focus is placed on hiring efficiency, cost optimization, and crew retention.
Key Responsibilities:
Crew & Field Team Management:
Plan and execute crew manpower requirements city-wise and region-wise in alignment with organizational strategies.
Manage performance, productivity, and engagement of the ground sourcing team.
Vendor & Freelance Ecosystem Management:
Collaborate with third-party vendors and onboard new vendor partners and freelancers to build a scalable and agile crew sourcing network.
Manage ongoing vendor relationships to ensure quality, compliance, and efficiency.
Contact Centre & Recruitment Optimization:
Oversee the regional crew contact center, ensuring high availability, responsiveness, and conversion from sourcing channels.
Optimize the use of online job portals and digital platforms for crew hiring.
Drive down cost-per-hire from field and agency-based recruiter channels.
Attrition Management & Retention Initiatives:
Monitor and analyze attrition trends; identify and address root causes through structured interventions.
Collaborate with crew marketing for engagement campaigns and retention strategies.
Cross-functional Collaboration:
Work closely with city and regional operations teams to align crew availability with fleet and delivery schedules.
Coordinate with payroll and HR teams to ensure accurate, timely payments and resolution of crew queries.
Liaise with the TECH team to implement and upgrade crew-related modules and platforms; share timely feedback and user insights.
Ensure all regional crew hiring complies with finance, legal, and labor regulations in collaboration with the compliance team.
Compliance & Regulatory Adherence:
Ensure 100% compliance in hiring documentation, background checks, and driver onboarding procedures.
Stay updated on government and labor law changes, particularly concerning blue-collar workers and logistics crew.
Required Qualifications & Skills:
Minimum 10 years of experience in logistics, field recruitment, or crew operations.
Strong knowledge of the region you'll operate in (local labor trends, sourcing hotspots, geography).
Proven experience in compliance management, especially with blue-collar hiring and transport industry norms.
Hands-on experience in managing large field teams, third-party vendors, and onboarding processes.
Familiarity with third-party logistics and driver marketplace platforms.
Excellent leadership, communication, and problem-solving skills.
Ability to collaborate across departments (Ops, Tech, Finance, HR, Marketing).
Updated on labor law, safety regulations, and EV industry standards is an added advantage.
Preferred Industry Background:
Logistics / EV Logistics / e-commerce / Last Mile Delivery
Prior exposure to EV fleet crew management is a significant advantage
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