Technical Implementation Specialist
7 days ago
Implementation Engineer
About the Role
We are seeking an experienced Implementation Engineer to join our Customer Success team at 1Kosmos. As an Implementation Engineer, you will be responsible for driving technical implementations from start to finish, becoming a Subject Matter Expert on the BlockID platform, and architecting and designing solutions that meet our clients' requirements.
Key Responsibilities
- Partner with Sales and Engineering to provide feedback and consultation to customers on how we have solved for certain use cases within BlockID on the field
- Develop solutions to support complex business challenges and lead internal knowledge sharing sessions to educate other team members
- Provide L3 support for our clients and work with Engineering to solve repeated issues with long-term solutions
- Create and maintain technical documentation as a part of implementations
- Work with Client Success Managers to help clients adopt newly released features across the BlockID platform
Requirements
- Minimum 5 years of experience implementing and/or supporting enterprise IAM solutions
- Knowledge of general industry IAM concepts and best-practices, particularly related to Single Sign-On and Multi-Factor Authentication
- Experience with Java, RESTful APIs
- Working experience with various authentication protocols such as LDAP, Kerberos, SAML, OAuth2, and RADIUS
- Basic knowledge of SDLC and agile methodologies
- Practical software development experience
- Knowledge of security and compliance frameworks such as NIST/FedRamp, SOX, SOC, ISO, SOC2, PCI, ZeroTrust, SaaS Security Framework, Data Security Foundations, etc.
Benefits
- Paid Time Off
- Work From Home
- Private Health Insurance
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