IT Problem Manager

5 days ago


Indore, Madhya Pradesh, India TaskUs Full time

Are you looking for a challenging role in IT service management?

We are seeking an experienced IT Analyst to join our team as an IT Problem Manager. In this role, you will play a key part in identifying, analyzing, and resolving underlying issues that cause incidents.

Key Responsibilities:

  • Determine the root cause of chronic or undetermined incidents using the 5 Whys methodology
  • Determine a permanent fix for identified problems
  • Ensure resolution is implemented through Change Management
  • Maintain information on problems, workarounds, and resolutions
  • Manage the Known Error Database
  • Coordinate day-to-day execution of Problem Management
  • Work with support staff to ensure resolution and closure of tickets
  • Chair Problem review meetings
  • Follow defined escalation paths when needed
  • Notify participants in the Problem Management process when standards and procedures are not being followed

Requirements:

  • Strong analytical skills and attention to detail
  • Excellent problem-solving skills and ability to work independently
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience with IT service management tools and processes

What We Offer:

  • A competitive salary of $65,000 - $80,000 per year
  • A comprehensive benefits package including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • Opportunities for professional growth and development

About TaskUs:

We are a global business services provider dedicated to delivering exceptional customer experiences. Our team is passionate about innovation and continuous improvement. We believe that diversity and inclusion are essential to our success and strive to create a workplace that reflects the communities we serve.

Apply Now:

Visit our website at https://www.taskus.com/careers/ to learn more about this opportunity and apply online.



  • Indore, Madhya Pradesh, India TaskUs Full time

    Job DescriptionWe are seeking a highly skilled IT Analyst to join our team at TaskUs. In this role, you will play a key part in the IT service management process, focusing on identifying, analyzing, and resolving underlying issues that cause incidents.Key ResponsibilitiesDiagnostics and Problem-Solving: Diagnose root causes of chronic or undetermined...

  • IT Problem Solver

    3 days ago


    Indore, Madhya Pradesh, India TaskUs Full time

    About TaskUsWe are a leading outsourcing company that provides customer experience and business process services to businesses around the world.Salary Range:₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.Job DescriptionThe IT Analyst is responsible for the quality and integrity of the Problem Management process that...


  • Indore, Madhya Pradesh, India TaskUs Full time

    We are seeking an experienced Senior IT Problem Solver to join our team at TaskUs. As a key member of our IT service management process, you will play a critical role in identifying, analyzing, and resolving complex underlying issues that cause incidents.About the RoleThe Senior IT Problem Solver is responsible for ensuring the quality and integrity of our...


  • Indore, Madhya Pradesh, India TaskUs Full time

    Job DescriptionAs a Technical Problem Solver at TaskUs, you will play a key role in the IT service management process, focusing on identifying, analyzing, and resolving underlying issues that cause incidents.Responsibilities include:The quality and integrity of the Problem Management process that interfaces to other process coordinatorsDiagnosing root causes...


  • Indore, Madhya Pradesh, India TaskUs Full time

    At TaskUs, we are looking for a Technical Problem Solver to join our team.About UsWe believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances.Job DescriptionThe IT Analyst plays a crucial role in the IT service management process, focusing on...


  • Indore, Madhya Pradesh, India TaskUs Full time

    Job DescriptionThe IT Analyst plays a pivotal role in the IT service management process, focusing on identifying and resolving underlying issues that cause incidents. This individual is responsible for ensuring the quality and integrity of the Problem Management process.Key responsibilities include:Maintaining information on problems and...


  • Indore, Madhya Pradesh, India TaskUs Full time

    At TaskUs, we are looking for an IT Problem Resolution Specialist to join our team. As a key member of our IT service management process, you will play a critical role in identifying, analyzing, and resolving underlying issues that cause incidents.About the RoleThe ideal candidate will have strong analytical skills, excellent problem-solving abilities, and...


  • Indore, Madhya Pradesh, India TaskUs Full time

    About the Role:TaskUs is seeking an IT Problem Resolution Specialist to join our team in Indore, India. This role plays a key part in the IT service management process, focusing on identifying, analyzing, and resolving underlying issues that cause incidents.Job Overview:The IT Problem Resolution Specialist is responsible for ensuring the quality and...


  • Indore, Madhya Pradesh, India TaskUs Full time

    Job Title: IT Problem Resolution SpecialistAbout TaskUsTaskUs is a company that partners with leading brands to provide customer experience solutions. Our team of experts is dedicated to delivering exceptional service and support.SalaryThe estimated annual salary for this position is $85,000 - $110,000, depending on location and experience.Job DescriptionAs...


  • Indore, Madhya Pradesh, India TaskUs Full time

    Job Title: Technical Problem Resolution SpecialistWe are seeking a skilled Technical Problem Resolution Specialist to join our team at TaskUs. As a key member of our IT service management process, you will play a critical role in identifying, analyzing, and resolving underlying issues that cause incidents.About the Role:The Technical Problem Resolution...


  • Indore, Madhya Pradesh, India SM IT SERVICES Full time

    SM IT SERVICES is a renowned provider of Technical staffing and a market leader in HR Business One solutions. With an exceptional pool of human resources boasting diverse skill sets across various industry segments, the company excels in technology staffing business verticals. Their unique approach revolves around leveraging the immense asset of any...


  • Indore, Madhya Pradesh, India SMARTWORK IT SERVICES Full time

    About the Role">We are seeking a skilled Technical Support Specialist to join our team in Indore, Madhya Pradesh. As an Incident Management Expert, you will play a critical role in ensuring efficient and effective issue resolution for our clients.Key ResponsibilitiesServe as the primary interface between clients and systems/applications, providing timely and...


  • Indore, Madhya Pradesh, India LOGIC PLANET IT SERVICES Full time

    Job DescriptionWe are seeking an experienced Senior Teradata Business Intelligence Developer to join our team at LOGIC PLANET IT SERVICES. In this role, you will be responsible for designing, building, and configuring applications that align with business processes and application requirements.You will work as a Subject Matter Expert (SME) in the team and...


  • Indore, Madhya Pradesh, India SMARTWORK IT SERVICES Full time

    Job Title : Application Tech Support Practitioner Incident ManagementLocation : Available GloballyContract Duration : 6+ MonthsExperience : 8+ Years RequiredAs a skilled Technical Application Specialist, you will serve as the primary interface between clients and systems/applications, ensuring efficient and effective issue resolution.This role emphasizes...


  • Indore, Madhya Pradesh, India SMARTWORK IT SERVICES Full time

    Job Title : Application Tech Support SpecialistLocation : Not SpecifiedContract Duration : 6+ Months.Experience : 8+ Years Required.Summary :As an Application Tech Support Specialist, you will serve as the primary interface between clients and systems/applications, ensuring efficient and effective issue resolution.This role emphasizes exceptional...


  • Indore, Madhya Pradesh, India Secured IT Solutions Full time

    We're seeking a highly skilled and results-driven IT Sales Development Professional to join our team at Secured IT Solutions in Indore, MP.About the RoleThis is an exceptional opportunity for a motivated individual to contribute to the growth and success of our organization by delivering top-notch sales solutions to our customers.Key...

  • PHP Team Lead

    1 month ago


    Indore, Madhya Pradesh, India Ignis IT Solutions Full time

    Job Title: Senior PHP DeveloperAbout Us: Ignis IT Solutions is a leading technology company that specializes in providing innovative solutions to businesses. We are currently seeking an experienced Senior PHP Developer to join our team.Job Summary:We are looking for a highly skilled Senior PHP Developer to lead our team of developers and manage the...


  • Indore, Madhya Pradesh, India Golden Eagle IT Technologies Pvt Ltd. Full time

    About Us : Golden Eagle IT Technologies Pvt. Ltd. is a leading IT solutions provider, committed to delivering innovative and high-quality software solutions to our clients. Our team consists of talented individuals with expertise in various areas of software development, including Python, Django, Flask, FastAPI, React, Docker, and cloud platforms like AWS,...

  • Training Manager

    2 months ago


    Indore, Madhya Pradesh, India Altruis India Full time

    Job Title: Manager - TrainingWe are seeking a highly skilled Manager - Training to lead our training initiatives and drive business growth.Key Responsibilities:Conduct thorough job analysis and career path development to identify training needs.Design and deliver tailored training programs that address specific business objectives.Develop comprehensive...


  • Indore, Madhya Pradesh, India SMARTWORK IT SERVICES Full time

    Job Title: Oracle Security Solutions Architect.Job OverviewSmartwork IT Services is a leading recruitment and product-based company. We are looking for an experienced Oracle Security Solutions Architect to lead the design, build, and configuration of applications, ensuring the security of data.About the RoleThe ideal candidate will possess a strong...