IT Problem Manager
5 days ago
Are you looking for a challenging role in IT service management?
We are seeking an experienced IT Analyst to join our team as an IT Problem Manager. In this role, you will play a key part in identifying, analyzing, and resolving underlying issues that cause incidents.
Key Responsibilities:
- Determine the root cause of chronic or undetermined incidents using the 5 Whys methodology
- Determine a permanent fix for identified problems
- Ensure resolution is implemented through Change Management
- Maintain information on problems, workarounds, and resolutions
- Manage the Known Error Database
- Coordinate day-to-day execution of Problem Management
- Work with support staff to ensure resolution and closure of tickets
- Chair Problem review meetings
- Follow defined escalation paths when needed
- Notify participants in the Problem Management process when standards and procedures are not being followed
Requirements:
- Strong analytical skills and attention to detail
- Excellent problem-solving skills and ability to work independently
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Experience with IT service management tools and processes
What We Offer:
- A competitive salary of $65,000 - $80,000 per year
- A comprehensive benefits package including medical, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for professional growth and development
About TaskUs:
We are a global business services provider dedicated to delivering exceptional customer experiences. Our team is passionate about innovation and continuous improvement. We believe that diversity and inclusion are essential to our success and strive to create a workplace that reflects the communities we serve.
Apply Now:
Visit our website at https://www.taskus.com/careers/ to learn more about this opportunity and apply online.
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