Operations Coordinator

2 days ago

Anand, Gujarat, India beBeeoperations Full time US$ 8,00,000 - US$ 10,00,000
Job Title: Operations Coordinator

Job Overview:

  • We are seeking an experienced Operations Coordinator to lead day-to-day execution across multiple teams, ensuring seamless delivery of services.

Responsibilities:

  • Team Leadership & Scheduling: Manage team members, create rosters, and ensure capacity plans are in place.
  • Process & SOPs: Design, document, and enforce standard operating procedures (SOPs) for each stage of the process.
  • Pipeline Throughput: Monitor daily dashboards to identify bottlenecks and improve time-to-onboard and submissions per day.
  • Training & Upskilling Ops: Coordinate training curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
  • Onboarding Excellence: Ensure accurate documentation, agreements, background checks, and system access.
  • Quality & Compliance: Run QA checks on resumes, submissions, and communications, upholding data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs.
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Provide daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates.

Mandatory Skills & Experience:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution.
  • Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Nice to Have (Big Plus at Techsara):

  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
  • Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections).
  • Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean/Six Sigma mindset).

Success Metrics You'll Drive:

  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time SOP compliance and zero critical defects
  • NPS/CSAT improvements from candidates and internal stakeholders

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