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Salesforce System Support Specialist

3 weeks ago


Vadodara, Gujarat, India beBeeBusiness Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a highly skilled Business Systems Specialist to join our team. This individual will be responsible for ensuring the accuracy and usability of our sales tools by resolving support tickets in a timely and efficient manner.

About the Role

The successful candidate will have a strong background in IT and Salesforce, with experience in troubleshooting and resolving technical issues. They will also possess excellent communication skills and be able to work effectively in a fast-paced environment.

Key Responsibilities
  • Resolve support tickets related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.
  • Manage a high-volume queue of support requests, prioritizing tasks and meeting deadlines.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility related issues.
Requirements
  • At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.