Support Specialist

4 days ago

Vadodara, Gujarat, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

About the Role

A Technical Support Specialist is the primary point of contact for customers on support issues and product queries. This role involves working with various customers to deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

Key Responsibilities:

  • Interacting with customers using telephone, email, and chat services to resolve support incidents
  • Contact and resolve customer issues within target service level agreements
  • Scope and document customer incidents with troubleshooting, root cause, and resolution information
  • Follow internal processes, policies, and guidelines on collaboration, escalation & communication
  • Contribute to internal and external knowledge base for faster resolution of incidents

Requirements:

  • Minimum 1-3 years experience in product support business interacting with English-speaking customers over calls, emails, and chat preferably US-based
  • Good verbal and written communication skills in English language
  • Problem-solving skills and good troubleshooting acumen
  • Passion for technology and aptitude to ramp up on technical and business concepts
  • Ability to work in high visibility, high-pressured scenarios
  • Familiarity with ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce
  • Collaborative mindset with core engineering teams daily
  • Proficient with technical problem-solving methodologies
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills

Technology Stack:

  • Frontend: Javascript, HTML5, CSS3, JQuery
  • Backend: Node.js, Python, PHP, JAVA
  • Database: Working knowledge of SQL queries, Mongo, Postgresql, or NoSQL DB knowledge
  • Basics: Networking concepts, Linux terminal commands, HTTP headers, cookies, web APIs, web servers, SSL, cURL, Postman, Fiddler, Chrome Debugger

What We Offer:

  • Immense growth and continuous learning opportunities
  • Work with innovative minds
  • Chance to explore your entrepreneurial spirit
  • An open culture where creativity thrives
  • Multiple products to build relationships

About Us:

We are a team of highly driven and skilled engineers who think big and execute beyond expectations. The challenges cut across algorithmic problem-solving, systems engineering, machine learning, and infrastructure at a massive scale.

  • Live Support Specialist

    2 weeks ago

    Vadodara, Gujarat, India beBeeSupport Full time

    Job Title: Live Support SpecialistThis role is responsible for providing exceptional customer support via live chat, ensuring seamless communication and issue resolution.The live support specialist will handle multiple conversations simultaneously, responding to customer inquiries and resolving issues in a timely manner.They are expected to provide accurate...

  • IT Support Specialist

    6 days ago

    Vadodara, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    IT Support SpecialistWe are seeking a skilled IT support specialist to join our team. As an IT Helpdesk Coordinator, you will be responsible for providing technical assistance and resolving issues for our customers.Key Responsibilities:Technical Support:Provide timely and effective technical support to customers via phone, email, or chat.Ticket...

  • Support Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Technical Support SpecialistWe are seeking a skilled technical support specialist to provide high-quality service support for computer systems and large format printing solutions.Key Responsibilities:Installation, Configuration, and Maintenance: Install, configure, and maintain Epson Large Format Printers at customer locations.Troubleshooting and Repair:...

  • Support Specialist

    13 hours ago

    Vadodara, Gujarat, India beBeeSpecialist Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Summary:We are seeking a highly organized and detail-oriented Support Specialist to provide administrative support to our team. As a key member of our team, you will be responsible for maintaining records, filing documents, and performing various tasks assigned by the supervisor or manager.Responsibilities:Provide administrative support to the...

  • Technical Support Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeSupport Full time ₹ 50,00,000 - ₹ 75,00,000

    Job Title:Technical Support SpecialistAbout the RoleThis is an exciting opportunity to join our team as a Technical Support Specialist. We are looking for someone with excellent technical skills and a passion for providing top-notch support.In this role, you will be responsible for troubleshooting and resolving technical issues related to desktop computers...

  • Global Visa Consultant

    2 days ago

    Vadodara, Gujarat, India beBeeVisa Specialist Full time ₹ 50,00,000 - ₹ 80,00,000

    A highly skilled professional is required to guide clients through the complex process of visa applications for study abroad, permanent residency and visitor & family visas.The ideal candidate will be responsible for consulting with clients, assessing their visa eligibility, documenting and preparing them for language proficiency tests such as IELTS and...

  • Enterprise Support Specialist

    2 weeks ago

    Vadodara, Gujarat, India beBeesupport Full time US$ 90,000 - US$ 1,30,000

    About the RoleWe seek a skilled Support Specialist to join our team. In this position, you will be responsible for monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B integrations and UiPath RPA workflows.

  • Legal Support Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeCompliance Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Title:Legal Support Specialist.Job Summary:We are seeking a seasoned legal professional to provide comprehensive legal and compliance support to our organization's diverse businesses and manufacturing units. This role requires handling litigation matters, contract management, statutory compliance, land-related issues, and liaising with external...

  • Support Specialist

    4 days ago

    Vadodara, Gujarat, India beBeeCustomer Full time ₹ 32,000

    We are seeking an accomplished support specialist to provide exceptional customer care in our dynamic international team.Key Responsibilities:Excellent English communication skills are crucial for this role.Candidates from all backgrounds, whether fresh or experienced, are encouraged to apply.Graduates and undergraduates are welcome to join.Preference is...

  • Financial Support Specialist

    1 week ago

    Vadodara, Gujarat, India beBeeFinance Full time ₹ 5,00,000 - ₹ 10,00,000

    Financial Support SpecialistWe are seeking a highly skilled Financial Support Specialist to join our team. As a key member of the finance department, you will be responsible for providing administrative and secretarial support to our finance team.Main Responsibilities:Data Entry and Record Keeping: Assist with data entry, record keeping and maintaining...