
Support Professional
3 days ago
This role involves providing technical assistance to end-users across various departments. As a key member of our support team, you will be responsible for troubleshooting and resolving issues related to desktops, laptops, and peripherals.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, and peripherals
- Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
- Install, configure, and maintain Windows OS and basic software applications
- Use ticketing tools to log, track, and close IT support tickets as per SLA
- Perform system upgrades, patches, and hardware/software installations
- Coordinate with other IT teams for escalations or network-related issues
- Maintain asset records and ensure proper documentation of support tasks
- Provide remote or onsite support to end-users across departments
Required Skills and Qualifications:
- Strong hands-on experience with Outlook troubleshooting
- Proficiency in Windows OS configuration & installation
- Working knowledge of ticketing tools like ServiceNow, Remedy, or similar
- Basic understanding of hardware and network troubleshooting
- Good communication and interpersonal skills
- Ability to handle and prioritize multiple tasks
Eligibility Criteria:
- Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.)
- Minimum 1.5 years of relevant desktop support experience
- Immediate or short notice joiners preferred
Additional Information:
- Must have strong problem-solving skills
- Excellent time management and organizational skills
Benefits:
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and are looking to grow their career in the IT sector.
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