
Senior Application Operations Specialist
2 days ago
We are seeking a highly skilled Application Support Specialist to join our team. The successful candidate will be responsible for delivering day-to-day operational support for enterprise applications.
This role involves managing application administration and user access control, providing on-call support for high-priority incidents, and ensuring timely updates in the ticketing system.
The ideal candidate will have hands-on experience with ServiceNow, Remedy, or similar ticketing tools, strong analytical and troubleshooting capabilities, and excellent communication and stakeholder management skills.
Key Responsibilities- Deliver day-to-day operational support for enterprise applications.
- Manage application administration and user access control.
- Provide on-call support for high-priority incidents.
- Investigate, diagnose, and resolve issues, ensuring timely updates in the ticketing system.
- Monitor incident queues and ensure SLA compliance.
This role requires effective incident management skills, including logging and prioritizing incidents based on business impact, investigating, diagnosing, and resolving issues, and monitoring incident queues to ensure SLA compliance.
Service Request ManagementThe successful candidate will also be responsible for analyzing and fulfilling service requests within defined SLA timelines, escalating to appropriate support teams when necessary, updating request statuses, and communicating resolutions clearly.
Problem ManagementIn this role, you will identify recurring issues through pattern analysis, conduct Root Cause Analysis (RCA), work with stakeholders to implement permanent fixes, and maintain and enhance SOPs for efficient operations.
Monitoring & ReportingYou will conduct routine health checks and job monitoring for SERVFS, CRM, and DataHub, and provide regular reports on the status of these systems.
Required Skills & Qualifications- Hands-on experience with ServiceNow, Remedy, or similar ticketing tools.
- Strong analytical and troubleshooting capabilities.
- Excellent communication and stakeholder management skills.
- Working knowledge of ITIL processes, especially Incident, Request, and Problem Management.
We offer a competitive salary package, opportunities for career growth and development, and a collaborative and dynamic work environment.
OthersThis is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply.
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