Help Desk Professional

17 hours ago


Kolkata, West Bengal, India beBeeHelpDesk Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Help Desk Professional

Job Description:

We are seeking an experienced and skilled Help Desk Professional to join our team. The successful candidate will be responsible for providing first-level support to end-users, troubleshooting VOIP related issues, and escalating complex problems to senior technicians.

Key Responsibilities:
  • Troubleshoot and resolve VOIP related issues such as call drops, no sound, and phone not turning on.
  • Provide expert knowledge of LAN and WAN systems, including configuration and troubleshooting.
  • First level support to end users, escalating complex problems to senior technicians.
  • Cisco Router, Switch and Hubs network protocols configuration/troubleshooting
  • Configure/troubleshoot standalone and Network Printers, Scanners, Network Cards, Memory and other peripheral devices.
  • Network end point testing
  • Antivirus End point protection
Requirements:
  • Microsoft Office Suite 2003/2007/2013 Configuration and support of MS-Outlook,O365 and other emailing systems
  • Support Skype/Teams
  • Windows XP/7/10 and Apple Macintosh Operating systems
  • Understanding of Active directory and its configurations
  • Knowledge of TCP/IP, DNS, DHCP, FTP, VPN
  • Business standard applications configuration/trouble-shoot
About Us:

We offer a dynamic work environment with opportunities for growth and development.


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