Technical Support Representative

6 days ago

Bengaluru Bangalore Chennai Pune, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Role

We are seeking a skilled and enthusiastic Customer Support Specialist to join our team. This role offers an excellent opportunity for growth and professional development in a dynamic and supportive environment.

  • The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

In this position, you will be responsible for providing support to customers via phone, email, and chat. You will work closely with the internal team to resolve technical issues and improve overall customer satisfaction.

  • Key Responsibilities:
    • Provide timely and effective support to customers via various communication channels.
    • Analyze and troubleshoot technical issues using critical thinking and problem-solving skills.
    • Collaborate with the team to implement process improvements and optimize customer experience.

Requirements

For this role, we are looking for candidates with:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Able to work independently and as part of a team.
  • Strong analytical and problem-solving skills.

About Us

We are a diverse and inclusive organization that values employee growth and development. Our team is passionate about delivering exceptional customer service and creating a positive experience for our clients. We offer a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning.

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