
Senior Voice Network Support Specialist
6 days ago
This is a senior-level position for an experienced voice network support specialist to join our team. The successful candidate will have extensive knowledge of Cisco voice networks, including deployment models and voice network devices.
The ideal candidate will have a strong background in troubleshooting and resolving complex issues, as well as experience with VOIP protocols such as SIP, H.323, and MGCP. Additionally, they should have a clear understanding of ITIL processes and be able to work effectively in a 24/7 business support environment.
- Key Responsibilities:
- Provide advanced remote/on-site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation & site coordination.
- Act as a point of contact for all service delivery issues/pending work/escalations.
- Maintain and update knowledge base and documentation & initiate and implement process improvements.
- Collaborate with third-party providers to assist in problem resolution of telecommunication problems & OEMs for incident resolution.
- Ensure seamless integration with other tools and perform advanced analytical skills.
Requirements:
- Qualifications:
- 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management.
- Strong analytical and problem-solving skills.
- Excellent communication and conversation skills (verbal and written).
- Teamwork and power-point presentation preparation skills.
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