Technical Support Lead Position

20 hours ago


Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Title: Technical Support Lead

We are looking for a highly motivated individual to join our team as a Technical Support Lead. This role requires excellent communication skills, analytical abilities, and a strong sense of ownership.

In this position, you will be responsible for providing top-notch customer support, identifying areas for improvement, and implementing changes to enhance the overall customer experience.

You will work closely with cross-functional teams to resolve complex issues and develop data-driven recommendations for operational enhancements.

Key qualifications include:

  • 5+ years of experience in SaaS technical support or similar roles;
  • Excellent written and verbal communication skills;
  • Strong analytical skills with intermediate to advanced proficiency in Excel;
  • Ability to work independently and collaboratively as part of a dynamic team;
  • Comfortable working in a fast-paced environment with multiple priorities;
  • Familiarity with technical systems, APIs, and SQL.

If you are a results-driven individual with a passion for delivering exceptional customer experiences, please apply for this exciting opportunity.



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