Senior Technical Project Lead

2 days ago

Malappuram, Kerala, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

As a seasoned expert in technical support and project leadership, you will combine deep technical expertise with strategic thinking to drive successful implementation of our solutions.

This role is ideal for a professional who has grown through hands-on technical roles and evolved into project leadership, and who now seeks a high-impact position with both technical depth and customer-facing influence.

The primary responsibilities of this role include serving as the senior escalation point for advanced technical support queries, leading root cause analysis efforts, and establishing and upholding support best practices.

Additionally, you will independently manage full lifecycle technical projects, including client onboarding, integration, platform upgrades, and solution rollouts. You will define and maintain project charters, schedules, and resource plans, ensuring clear accountability across stakeholders.

Key qualifications for this role include 10–15 years of professional experience in technical support, systems engineering, or customer-facing IT services, with a minimum of 5+ years in managing customer-facing technical projects or enterprise implementations.

Preferred qualifications include PMP, PRINCE2, or equivalent Project Management certification, experience with CRM and ticketing platforms, and prior success working with enterprise B2B clients in regulated or high-compliance sectors.

Strategic problem solvers with excellent communication and stakeholder management skills are highly desired for this role.

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