Group Operations Senior Leader

15 hours ago

Vadodara, Gujarat, India beBeeLeadership Full time ₹ 25,00,000 - ₹ 35,00,000

Job Title: Group Operations Senior Leader

 

The role holder is responsible for leading a team of professionals in processing new business and end-to-end policy servicing for group business. They will work within the operations department, focusing on group new business and policy servicing to provide exceptional customer service.

Main Responsibilities:

  • Coordinate with sales and actuarial teams for closure of individual group processes.
  • Accomplish issuance of policies and resolution of customer and intermediary queries.
  • Ensure an efficient, effective, professional, and courteous service is provided to intermediaries and customers.
  • Implement and maintain agreed quality and quantity controls, which aid proactive management and the anticipation of problems.
  • Supervise and train an effective team that meets the business needs of the organization as it grows.
  • Coordinate with finance for reconciliation of policy account balance.
  • Lead transformation and digitization of group business.

Qualifications & Experience -

MBA/ACII with a minimum of 8-10 years' experience gained in customer services or operations departments. Associate of Insurance Institute is an added advantage.

Skills/Knowledge:

  • Good experience of operations in the financial services industry.
  • Experience within the group operation department of an insurance company is a must.
  • Experience in data processing to deliver operational efficiency.
  • Computer skills in using databases and office management software including word processors and spreadsheets.
  • Strong leadership, team building, and influencing skills.

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