Advanced Technical Solutions Specialist

21 hours ago

Aligarh, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 15,00,000 - ₹ 25,00,000

Fly-in Support Expert

Job Overview

This role entails providing advanced IT support, with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

  • Technical Requirements:
    • Provide technical assistance for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
    • Collaborate with an architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Device & Endpoint Management:
    • Configure and manage Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Active Directory / Azure AD:
    • Administer on-premises Active Directory and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring:
    • Detect and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Support Leadership:
    • Serve as the escalation point for Level 1 tickets, offering guidance and knowledge-sharing to upskill junior technicians.
  • User Engagement:
    • Promote user-focused support through clear communication, set expectations, and timely resolution.
  • Documentation & Compliance:
    • Maintain precise records of incidents, fixes, and system configurations.
    • Comply with asset-management and preventive-maintenance standards.
  • Collaboration & Escalation:
    • Partner with Level 3 teams on complex problems and root-cause analysis.
    • Contribute to continuous improvement of knowledge bases and SOPs.

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