
Advanced Technical Systems Specialist
1 day ago
About this Role
We are seeking a highly skilled Senior IT Systems Engineer to join our team. As a key member of our technical staff, you will play a pivotal role in the deployment, support, and maintenance of Synamedia applications and products within cloud environments and at customer sites.
This position requires enthusiasm, a strong technical foundation, excellent problem-solving skills, and the ability to effectively communicate with both technical and non-technical stakeholders.
Key Responsibilities:
- Collaborate with architects, developers, and DevOps teams to enhance the integration of Artifactory and related services into the software development lifecycle.
- Maintain and support Artifactory and other enterprise-grade IT services, ensuring high availability across geographically distributed environments.
- Act as a liaison with third-party vendors, including the Artifactory provider, to escalate and resolve advanced technical issues.
- Provide technical support to users of IT services, ensuring timely issue resolution, adherence to SLAs, and proactive vulnerability management.
- Manage user and team provisioning, access controls, and permissions across supported services, with a strong emphasis on security, reliability, and operational continuity.
- Partner with cross-functional IT teams to deliver complex maintenance, upgrades, and support initiatives across multiple services.
- Design and implement automation solutions to streamline operational workflows and reduce manual intervention across supported systems.
- Drive modernization efforts for deployment, monitoring, and testing processes of infrastructure services.
- Maintain clear and comprehensive documentation for system configurations, administrative procedures, and user-facing support materials.
- Respond to and manage service escalations across supported services, ensuring minimal disruption to business operations.
- Stay informed on emerging technologies, industry trends, and best practices to continuously improve service delivery and system performance.
- Participate in an on-call support rota, providing after-hours support for critical systems and ensuring rapid incident response.
Required Skills and Qualifications:
- Proven experience installing, configuring, upgrading, and maintaining JFrog Artifactory, including user provisioning.
- Skilled in integrating Artifactory with build tools and pipelines, such as Maven, Jenkins, Electric Flow, and Docker, ensuring seamless artifact management within CI/CD workflows.
- Strong experience in Linux system administration, including proficiency with Bash scripting for automation and system management tasks.
- Highly responsible, adaptable, and collaborative team player with strong initiative and clear communication skills.
- Experience using an ITSM platform, with a proven track record on timely customer responses and ticket updates.
- Proven troubleshooting skills and experience.
Preferred Skills:
- DevOps & Automation Mindset: Strong understanding of infrastructure delivery, orchestration, and configuration management, with a focus on scalable and maintainable solutions.
- Build & Integration Orientation: Familiarity with enterprise build and delivery methodologies, and the ability to integrate tools effectively into development workflows.
- Networking & Access Awareness: Solid grasp of secure access practices and network fundamentals, contributing to reliable and secure system operations.
- Problem-Solving & Scripting Aptitude: Hands-on approach to automation and diagnostics using scripting languages like Python and Bash.
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