Professional Customer Experience Specialist

6 days ago

Jaipur, Rajasthan, India beBeeCustomerService Full time US$ 80,000 - US$ 1,50,000

Job Title: Customer Service Representative

About the Role

We are seeking a highly skilled and experienced professional to provide top-notch customer service and ensure that our clients receive exceptional experiences.

Key Responsibilities:
  • Review and update documents in the system to ensure completeness and accuracy.
  • Maintain and update budget details while placing orders with field inspectors.
  • Assign orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
  • Communicate effectively with stakeholders via calls and emails to obtain missing or required documentation.
  • Coordinate with clients through email and phone communication to ensure order fulfillment.
  • Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
  • Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.
Requirements:
  • Bachelor's degree in any discipline.
  • Excellent attention to detail in reviewing documentation and identifying gaps.
  • Excellent communication skills to interact with clients, contractors, and inspectors.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Must have experience in US mortgage documents review process.
What We Offer:
  • Competitive salaries.
  • 401k plans with company matching.
  • Comprehensive Medical, Dental, and Vision insurance plans.
  • Tax-free Flexible Spending Account.
  • Life insurance, short-term, and long-term disability.
  • Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year.
  • Free snacks, drinks, and coffee.
  • Lots of employee engagement activities.
  • Opportunities for community service.

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