Network Aftersales Coach
3 weeks ago
Role Overview
MSX International is seeking an experienced Network Aftersales Coach to support client dealerships in the Worcester/Hereford/Newport area. The successful candidate will have 3-5 years of automotive aftersales experience, with a strong understanding of business KPI data and process implementation.
Main Responsibilities
- Engage with Retailers to implement improvements in key performance indicators
- Assess current processes and cultures to prioritize areas for improvement
- Deliver coaching to designated businesses to achieve sustainable improvements in processes and customer satisfaction
- Ensure service levels are maintained by applying a structured coaching approach
About You
We are looking for an individual with great interpersonal and analytical skills, who is passionate about automotive aftersales and has a flexible approach to work. Experience with aftersales process implementation and Volkswagen knowledge is an advantage.
Benefits
- Up to £45,000 per year
- Company Car
- Fuel Card
- 25 days annual leave
- Pension Plan
- Cash back health care scheme
- Exclusive discounts on everyday purchases
- Potential to progress within the company
About MSX International
With over 5,000 employees in more than 80 countries, our teams provide industry leading expertise in consumer engagement, parts, accessories & service performance, actionable insights, diagnostics & repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.
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