Network Aftersales Coach

3 weeks ago


Delhi, Delhi, India MSX International Full time

Role Overview

MSX International is seeking an experienced Network Aftersales Coach to support client dealerships in the Worcester/Hereford/Newport area. The successful candidate will have 3-5 years of automotive aftersales experience, with a strong understanding of business KPI data and process implementation.

Main Responsibilities

  • Engage with Retailers to implement improvements in key performance indicators
  • Assess current processes and cultures to prioritize areas for improvement
  • Deliver coaching to designated businesses to achieve sustainable improvements in processes and customer satisfaction
  • Ensure service levels are maintained by applying a structured coaching approach

About You

We are looking for an individual with great interpersonal and analytical skills, who is passionate about automotive aftersales and has a flexible approach to work. Experience with aftersales process implementation and Volkswagen knowledge is an advantage.

Benefits

  • Up to £45,000 per year
  • Company Car
  • Fuel Card
  • 25 days annual leave
  • Pension Plan
  • Cash back health care scheme
  • Exclusive discounts on everyday purchases
  • Potential to progress within the company

About MSX International

With over 5,000 employees in more than 80 countries, our teams provide industry leading expertise in consumer engagement, parts, accessories & service performance, actionable insights, diagnostics & repair enhancement, warranty and repair efficiency, technical information, learning solutions, and sales performance.



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