Automotive Aftersales Improvement Specialist
4 weeks ago
Job Overview
MSX International is seeking a highly skilled Automotive Aftersales Improvement Specialist to support our client's dealerships in the Worcester/Hereford/Newport area.
The successful candidate will work closely with Retailers within the Volkswagen Group network to drive improvements across key performance indicators.
Key Responsibilities
- Engage with Heads of Business, Aftersales Management, and Teams to ensure buy-in and implementation of agreed action-plans and sustainability.
- Assess designated businesses' current processes, activities, and cultures using programme tools to prioritize areas for improvement.
- Deliver a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication, and team working to deliver improved customer satisfaction and return to workshop scores.
- Ensure service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools, and presenting a professional image.
About You
We are looking for an individual with great interpersonal and analytical skills. Our ideal candidate has a friendly personality, as well as:
- Automotive aftersales experience of minimum 3-5 years.
- Good knowledge of business KPI data and the ability to analyze and identify opportunities.
- Experience of aftersales process implementation.
- Flexible approach to work – a self-sufficient, self-starter.
- Effective communication skills.
- Volkswagen experience is an advantage.
What's in it for You?
When you join our team, you become part of the MSX International family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
- Up to £45,000 per year.
- Company Car.
- Fuel Card.
- 25 days annual leave (plus Bank Holidays).
- Pension Plan.
- Cash back health care scheme.
- Exclusive discounts on everyday purchases.
- Exclusive discounts on car purchases.
- Potential to progress within the company, with global opportunities updated regularly.
Working Pattern and Location
- 40 hours per week.
- Monday - Friday.
- Field-based.
- Permanent contract.
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Consumer Engagement.
- Parts, Accessories & Service Performance.
- Actionable Insights.
- Diagnostics & Repair Enhancement.
- Warranty and Repair Efficiency.
- Technical Information.
- Learning Solutions.
- Sales Performance.
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world.
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
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