
Product Knowledge Specialist
2 days ago
We are seeking skilled and detail-oriented professionals to join our team as Customer Renewal Specialists.
- Provide a focused and friendly service to all customers, offering quotations and assisting with queries.
- Maximize revenue by delivering exceptional customer service while adhering to established policies.
- Assume ownership of an inquiry until the issue is fully resolved.
The ideal candidate should possess prior experience in renewal processes. Additionally, candidates should be willing to work in UK shifts (2 PM to 11 PM) with any graduation, and be interested in working from Chennai Office (Nungambakkam).
Key Responsibilities:
- Maintain a high level of product knowledge through ongoing updates on product developments.
- Develop a comprehensive understanding of our customers' Accounting/CPA and Payroll/HCM business models, as the context for their use of our products and services.
- Coordinate proactive communication with internal stakeholders and track customer activities.
Preferred Candidate Profile:
- Prior experience in renewal processes.
- Willingness to work in UK shifts (2 PM to 11 PM) with any graduation.
- Interest in working from Chennai Office (Nungambakkam).
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