
Event Management Software Specialist
2 days ago
As a skilled professional in our Client Services department, you will be responsible for supporting clients over the phone and email with their Cvent Event Management software. Your role will involve answering product questions, offering technical assistance, and providing best practice tips to boost client meeting attendance via our marketing engine.
You will also gather client requirements for future releases of the product, create and maintain product documentation, and implement and manage the online portion of client events as needed. Effective communication with clients, reviewing initial implementations, and making required changes are key aspects of this role.
In addition, you will provide suggestions to clients to improve the overall result of the implementation and help them meet their goals. Documenting all communication with clients in our CRM software is essential for this position.
Required Skills & Qualifications:- Excellent verbal and written communication skills
- Strong analytical and logical skills
- Strong business acumen, ethics, and high integrity
- High comfort level in using online software products
- Must be articulate, organized, detail-oriented, and have the ability to multi-task
- Quick learner with a positive attitude and ability to work well within a team
We are committed to diversity and inclusivity.
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