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Senior Relationship Development Executive

3 weeks ago

Meerut, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Key Account Manager Opportunity

We are seeking an experienced professional to join our team as a Key Account Manager. In this role, you will be responsible for building and maintaining strong relationships with existing customers, understanding their needs, and offering products and services that best fit their requirements.

Your primary goal will be to ensure our customers receive exceptional customer service and support while ensuring they have access to the right products and services that meet their needs.

Key Responsibilities:

  • Develop and maintain strong relationships with existing customers through regular communication and follow-up.
  • Understand the needs and requirements of our customers, and offer them our products and services that meet their needs.
  • Identify cross-sell and upsell opportunities to increase revenue.
  • Maintain accurate customer data and activity records using our CRM system.
  • Manage customer queries and complaints promptly and effectively, ensuring customer satisfaction.
  • Proactively contact customers to inform them about new products and services, promotions, and other relevant updates.
  • Collaborate with internal teams, including Sales, Marketing, and Customer Support, to ensure a seamless customer experience.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience in a customer-facing role, with a track record of achieving customer satisfaction and delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong organizational skills, with the ability to manage multiple tasks and priorities.
  • Proficiency in using CRM software and other sales tools.
  • Knowledge of the latest industry trends and best practices in customer relationship management.

What We Offer:

  • A positive and proactive attitude, with a strong work ethic and a desire to learn and grow.

This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.