Helpdesk Expert

7 days ago

Hyderabad Secunderabad Telangana, India beBeeFacilities Full time ₹ 1,04,000 - ₹ 1,30,878
Senior Helpdesk Professional

The Senior Helpdesk Agent is a vital component of the Helpdesk Services. The role encompasses managing and administering tasks or tickets within both internal and client systems. It's all about accuracy, maintaining systems up-to-date on an ongoing basis, as well as providing support in periodical reporting and ad-hoc analytics to the wider team.

Key Responsibilities:

  • Responsible for ensuring the integrity of the Computerised Maintenance Management System (CMMS) and supporting the account team, overseeing proper system use and configuration to meet objectives.
  • Reviewing systems data to ensure information remains current and accurate.
  • Data collection and analysis for management and monthly reporting.
  • Providing reports on local site and account data for Facilities Managers (FMs), Regional Facilities Managers (RFMs), Operations Manager, Account Director, and the Client team.
  • Efficiently resolving customer complaints, with timely escalation to respective teams when necessary.
  • Maintaining positive relationships within the Facilities Managers (FMs) and wider Facilities, Culinary, and Security (FCS) teams.
  • Serving as a central point of contact for the Facilities team regarding the CMMS system.
  • Proposing ideas and solutions to enhance user experience or efficiency aligned with Facilities Management processes and procedures.
  • Assisting Central Operations teams with ad-hoc projects.
  • Performing general administrative duties as required in a dynamic environment.

Work Environment:

  • Daily work will be conducted in our office located in Hyderabad.
  • The primary business language spoken in our offices is English; knowledge of written and spoken English is essential.

About You:

  • A proven track record: Are you a degree holder with three to five years of experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? A proven ability to implement improvement initiatives is also desirable.
  • Collaborative mindset: At our organization, collaboration is key to achieving success. Therefore, you must demonstrate flexibility when working with a team. Additionally, you must possess a customer-centric focus, superior organizational skills, and excellent communication abilities to effectively coordinate with colleagues and clients.
  • You are skilled at multitasking and can manage multiple projects efficiently.
  • Staying up-to-date with industry trends and having direct experience or an interest in facilities management and customer service is essential.
  • Excellent communication skills and adaptability are required to respond to varied requests and projects.
  • You strive for excellence in your work and contribute ideas for improvement.
  • Proficiency in Word and Excel is expected, along with a keen interest in technology.

Weekly Scheduled Hours:

48

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