Senior Operations Expert
2 days ago
As a seasoned operations expert, you will oversee and manage end-to-end Procure to Pay (P2P) operations for a strategic client in the US Semiconductor industry. Your expertise will ensure timely and accurate execution of all P2P transactions, in line with agreed Service Level Agreements (SLAs).
\Key Responsibilities:\- Lead a team of 10 P2P professionals responsible for executing daily operational tasks including Purchase Requisition and Purchase Order (PO) Management, Invoice Processing and 3-way matching, Vendor Master Data Management, Payment Processing, Employee Expense Reporting and Helpdesk.
- Ensure accurate and timely execution of all P2P transactions in line with agreed SLAs.
- Oversee issue resolution, exceptions, and escalation management related to vendor payments and invoices.
- Serve as the primary point of contact for the client on all P2P-related matters.
- Lead client calls, governance meetings, and ensure proactive communication on operational performance, risk areas, and process changes.
- Build and maintain strong relationships with client stakeholders, including procurement, accounts payable, and finance teams.
- Drive team accountability and performance management in alignment with SLAs and Key Performance Indicators (KPIs).
- Monitor daily operations to ensure compliance, timeliness, and accuracy.
- Prepare and present periodic performance reports and dashboards to internal and client leadership.
- Identify opportunities to optimize and automate P2P processes, reduce cycle times, and improve controls.
- Ensure P2P processes are well-documented, standardized, and compliant with internal controls and audit requirements.
- Collaborate with procurement, finance, and IT teams to enhance system and process efficiency.
- Bachelor's degree in Finance, Accounting, Business Administration or related field. MBA preferred.
- Relevant years in Procure to Pay or Accounts Payable domain with at least 3 years in a leadership role.
- Experience working in a shared services / BPO environment, preferably serving US-based clients.
- Strong working knowledge of Oracle ERP systems experience in ERP transitions is a strong advantage.
- Deep understanding of end-to-end P2P cycle and related compliance, internal controls, and reporting.
- Proven track record in client management, team leadership, and performance improvement.
- Excellent communication, stakeholder engagement, and problem-solving skills.
Join a dynamic organization that values respect and integrity, customer focus, and innovation. Be a part of a team that thrives in a fast-paced, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future.
\Take your career to the next level by joining our team of bold thinkers and problem-solvers who push boundaries every day. Enjoy a culture that encourages continuous learning, mentorship, and hands-on experience.
\At Genpact, we're committed to creating a workplace that's inclusive, diverse, and respectful of everyone's unique perspectives and backgrounds.
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