
Accounts Payable Expert
3 days ago
Job Title: Accounts Payable Helpdesk Specialist
Job DescriptionThe Accounts Payable Helpdesk Specialist will serve as the primary point of contact for vendors, internal stakeholders, and distributor partners regarding accounts payable inquiries.
This role supports issue resolution related to invoice processing, payment status, and vendor setup in Oracle Fusion ERP.
The position requires excellent communication, customer service, and problem-solving skills to ensure timely and accurate resolution of AP-related issues.
Responsibilities:- Respond to vendor and internal stakeholder inquiries related to invoice status, payment delays, rejections, and remittance details via email, ticketing system, or phone.
- Resolve issues related to invoice mismatches (e.g., PO/invoice/receipt discrepancies), blocked invoices, duplicate entries, and credit memos.
- Assist vendors with onboarding, including vendor master data setup, banking info updates, and documentation requirements in Oracle Fusion.
- Track and manage open helpdesk tickets, ensuring timely resolution within defined SLAs.
- Collaborate with AP processing, procurement, and finance teams to investigate and resolve complex or escalated issues.
- Monitor recurring issues and work with relevant teams to identify root causes and suggest process improvements.
- Document resolutions and update SOPs and FAQs to support process standardization and self-service.
- Generate helpdesk performance reports, including ticket volumes, resolution times, and issue categories for review and analysis.
- Ensure all responses and actions are compliant with client policies, SOX controls, and confidentiality standards.
Minimum Qualifications / Skills:
- Bachelor's degree in finance, Accounting, Business Administration, or a related field.
- Relevant years of experience in Accounts Payable or Finance Helpdesk support, preferably in a shared service or BPO environment.
- Hands-on experience with Oracle Fusion ERP is mandatory.
- Familiarity with US-based clients and global vendor ecosystems (particularly in the semiconductor or manufacturing industry).
Why join Genpact?
- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
- Make an impact - Drive change for global enterprises and solve business challenges that matter.
- Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.
- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
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