Customer Service Expert

1 week ago

Cochin, Kerala, India beBeeHelpDesk Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a seasoned technical support professional to join our team as a Help Desk Support Specialist.

As the first point of contact for users facing issues with technology, software, or services, you will play a critical role in providing end-to-end technical and general support resolution.

Key Responsibilities:

  • Determine the issue, research, and follow-up steps to resolve issues efficiently.
  • Provide timely and accurate support via phone calls, chats, and emails.
  • Collaborate with internal teams and external partners to troubleshoot complex issues and ensure smooth customer experience.
  • Identify and address all issues during regular operations, ensuring timely deliverables.
  • Communicate escalations and issues to managers in a professional and timely manner.

Required Skills and Qualifications:

  • Fluency in English is essential, with the ability to communicate effectively with customers from diverse backgrounds.
  • Ability to work in rotational shifts, including evenings, nights, and weekends.
  • Excellent organizational and documentation skills, with a focus on process improvement.
  • Strong problem-solving and analytical skills, with the ability to learn quickly and adapt to new technologies.
  • Technical support experience, preferably in a customer-facing environment.

Working closely with international telecom carriers and service providers, you will be responsible for resolving requests and incidents raised by customers. If you possess excellent communication and problem-solving skills, and are passionate about delivering exceptional customer experiences, we encourage you to apply for this challenging and rewarding role.

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