Event Coordinator and Client Experience Manager
2 weeks ago
Samavana is a premier wedding and events venue located in the Bangalore region. Renowned for its breathtaking settings and exceptional service, it specializes in crafting unforgettable experiences for clients. We are seeking a skilled and enthusiastic Event Planner and Guest Relations Specialist to join our team and ensure seamless and memorable events.
About the Role:Key Responsibilities:
- Collaborate with clients to comprehend their event vision, preferences, and requirements.
- Coordinate with internal teams (decor, catering, etc.) and external vendors to plan and execute events.
- Oversee event timelines, ensuring all preparations are completed on schedule.
- Provide creative input and guidance to enhance event experiences.
Guest Relations:
- Act as the primary point of contact for clients and their guests during events.
- Address client inquiries and resolve issues promptly and professionally.
- Facilitate smooth check-ins for guests staying on-site, ensuring their comfort and satisfaction.
- Create and maintain a welcoming environment throughout the event.
Operations and Coordination:
- Conduct pre-event walkthroughs and manage event day logistics.
- Ensure compliance with venue policies and procedures.
- Supervise event setup and teardown processes.
- Maintain accurate records of client interactions, event details, and post-event feedback.
We seek an individual with proven experience in event planning, hospitality, or guest relations (minimum 1-2 years preferred). Ideal candidates will possess exceptional organizational and multitasking skills, strong communication and interpersonal abilities, a client-focused mindset, and proficiency in event management tools and basic office software. Flexibility to work evenings, weekends, and holidays as needed is also essential.
Preferred Qualifications:Experience working in high-end wedding or event venues is highly valued, as well as knowledge of local vendors and service providers. Fluency in regional languages, such as Kannada and Hindi, and English is also desirable.
What We Offer:Our competitive salary and benefits package includes opportunities for professional growth, hands-on experience in managing high-profile events, and a supportive team environment.
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