Client Solutions Specialist

11 hours ago

Palakkad, Kerala, India beBeeRelationship Full time ₹ 12,00,000 - ₹ 20,00,000
About the Role

As a Relationship Manager, you will serve as the primary point of contact for assigned clients. This role requires strong communication and interpersonal skills to build and maintain long-term relationships with key corporate clients.

The ideal candidate will have a customer-first mindset, excellent problem-solving abilities, and attention to detail. You should be proactive in your approach to service and able to work independently while managing multiple client accounts effectively.

Key Responsibilities
  • Serve as Primary Point of Contact: Ensure timely communication with clients and provide exceptional customer service.
  • Build Long-Term Relationships: Develop and maintain strong relationships with client stakeholders, understanding their needs and aligning company solutions to meet those requirements.
  • Coordinate Service Delivery: Work closely with internal departments to ensure seamless service delivery and coordinate with the sales team to identify upselling and cross-selling opportunities.
  • Monitor Account Health: Identify risks, drive initiatives to improve customer satisfaction, and prepare account performance reports and usage analytics.
  • Handle Escalations: Professionally handle escalations and ensure timely closure of client concerns.
Required Skills and Qualifications
  • Education: Bachelor's degree
  • Experience: 2–5 years of experience in relationship management
  • Skills: Excellent communication, interpersonal, and negotiation skills; strong problem-solving abilities and attention to detail
  • Mindset: Customer-first mindset with a proactive approach to service
  • Technical Skills: Proficient in CRM software and Microsoft Office
  • Personal Qualities: Professional and presentable appearance, ability to work independently, and manage multiple client accounts effectively
Benefits

This role offers a competitive salary and benefits package, including a driver's license requirement.

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