
Highly Skilled Technical Support Specialist
1 week ago
Job Opportunity: Enhance Operational Efficiency in the Restaurant Industry.
About the Role:The successful candidate will develop and monitor monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents. This position requires primary operational support for multiple large, distributed software applications.
Main Responsibilities:- Create and monitor dashboards to identify issues
- Provide primary operational support for large software applications
- Utilize deep troubleshooting skills to improve availability, performance, and security
- Analyze production incidents to identify root causes
- Develop dashboards and alerts for monitoring the platform
- Participate in a 24/7 on-call rotation
- Automate repetitive tasks by building software and automation for seamless application deployment
- Bachelor's degree in computer science or related field
- Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms
- Hands-on problem-solving and troubleshooting
- Good understanding of Java, TypeScript, Python programming languages
- Experience with Azure Cloud, particularly with AKS, API management, Service Bus, Azure Functions
- Proficiency in monitoring, APM, and profiling tools Splunk, Prometheus, Grafana
- Working experience with containers, Kubernetes, and Helm
This is an excellent opportunity to work in a fast-paced environment and contribute to the development of cutting-edge technology solutions.
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