Director of Learning Excellence

3 days ago


Mysore, Karnataka, India beBeeDevelopment Full time ₹ 14,59,968 - ₹ 21,32,816

We are seeking a Training Expert to lead our learning and development strategy across the organization with a focus on excellence in luxury retail.

The ideal candidate will design, drive, and implement training programs that ensure employees embody the brand's values, deliver exceptional customer experiences, and continuously upskill to meet evolving business needs.

Key Responsibilities:
  • Training Strategy & Design
    • Create and execute the overall training and learning strategy for the company, aligned with business objectives.
    • Develop and design customized training programs in collaboration with leadership teams.
    • Build a comprehensive training roadmap for all levels, from frontline staff to leadership teams.
  • Program Development & Delivery
    • Design and deliver training modules on customer service, clienteling, selling skills, brand storytelling, and enhancing customer experience.
    • Collaborate with Merchandising and HR teams to embed training in business culture.
  • Quality & Standards
    • Evaluate the effectiveness of training programs through assessments and customer feedback.
    • Establish KPIs and reporting metrics for training impact.
  • Innovation & Continuous Improvement
    • Introduce new learning methodologies, such as digital learning platforms and gamification.
  • Training Evaluation & Impact Assessment
    • Measure pre- and post-training impact on key business metrics, such as sales conversion and average transaction value.


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