Digital Experience Strategist

1 week ago


Mumbai, Maharashtra, India Serving Skill Full time

Job Description:

At Serving Skill, we're seeking a skilled Digital Experience Strategist to play a key role in shaping our customers' interactions with our products. As a UI/UX Designer, you will be responsible for understanding and mapping the existing customer journey, working closely with the product manager and IT team to improve the customer experience, and designing A/B testing experiments with the analytics team to refine customer journeys.

Key Responsibilities:

• Map the existing customer journey and identify areas for improvement

• Collaborate with the product manager and IT team to develop and implement design solutions

• Design A/B testing experiments with the analytics team to optimize customer journeys

• Create wireframes, storyboards, user flows, and process flows to visualize design ideas

Requirements:

• Strong understanding of user interface design principles and best practices

• Experience with design tools like Figma, Adobe XD, or Sketch

• Ability to influence decision-making with data-driven insights

• Excellent communication and collaboration skills

What We Offer:

A dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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