CX Solutions Specialist

2 days ago


Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About the Role:

We are seeking a seasoned professional to fill a critical position in our organization. The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.

The successful candidate will possess deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities, including exposure to unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.

Key Requirements:

  • Deep exposure to Genesys CX UI / AWS Connect UI consoles
  • Solid understanding of UI/UX design principles for customer-facing platforms
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives
  • Ability to map, analyse, and improve customer journeys using insights and data

Technology & Tools:

  • Genesys Cloud (primary expertise)
  • MWS (Middleware/Workforce Solutions)
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker
  • Exposure to Genesys Copilot

Benefits:

  • Opportunity to work with leading CX technologies across global enterprises
  • Exposure to innovative projects in the Contact Center and Customer Experience domain
  • Flexible, remote-friendly work culture

What We Offer:

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