
CX Solutions Specialist
2 days ago
About the Role:
We are seeking a seasoned professional to fill a critical position in our organization. The ideal candidate will have a strong customer-centric mindset, hands-on experience with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.
The successful candidate will possess deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities, including exposure to unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.
Key Requirements:
- Deep exposure to Genesys CX UI / AWS Connect UI consoles
- Solid understanding of UI/UX design principles for customer-facing platforms
- Proven track record in Customer Experience (CX) / Customer Centricity initiatives
- Ability to map, analyse, and improve customer journeys using insights and data
Technology & Tools:
- Genesys Cloud (primary expertise)
- MWS (Middleware/Workforce Solutions)
- AWS Connect, Google CCAI, Nice CX
- Analytics & Reporting Tools: QlikSense, Looker
- Exposure to Genesys Copilot
Benefits:
- Opportunity to work with leading CX technologies across global enterprises
- Exposure to innovative projects in the Contact Center and Customer Experience domain
- Flexible, remote-friendly work culture
What We Offer:
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