Human Resources Generalist, Corporate Team Member

6 days ago

Bengaluru, Karnataka, India Light & Wonder, Inc Full time

Corporate Team Member Role Summary

This role is part of Light & Wonder's corporate team, comprised of talented individuals working across the enterprise. As a Corporate Team Member, you will provide essential services to ensure the organization's success and employee well-being.

Key Responsibilities:

  • Serves as the first point of contact for regional queries from employees, addressing HR-related questions and providing support.
  • Displays a broad understanding of regional/global HR policies, processes, and resources, applying this knowledge to assess and resolve issues.
  • Provides escalation support for complex inquiries, following up as needed to ensure timely resolutions.
  • Maintains accurate and up-to-date employee records in the HR database, ensuring data integrity.
  • Contributes to process improvements, providing input and recommendations on supporting technologies and workflows.
  • Delivers high service delivery standards by responding to and completing transactional work within predetermined service level expectations.
  • Works closely with supervisors/managers to deliver against clear priorities, receiving guidance when introducing new responsibilities.
  • Follows established workflows and organizational procedures, maintaining confidentiality and discretion when handling sensitive HR information.
  • Assists with departmental initiatives and projects as assigned, applying a positive and flexible approach to tasks.
  • Contributes to special projects, assuming responsibility and delivering tasks on time.
  • Delivers an effective recruitment and onboarding process, ensuring the completion of background checks, preparing contracts of employment, and liaising with internal stakeholders.
  • Oversees the pre-start candidate journey, positively impacting the process from offer to start date.
  • Conducts regular audits to ensure compliance with legal and regulatory requirements, such as RTW checks and quality control.
  • Manages the shared HR team inbox, ensuring timely responses to employee inquiries.

Requirements and Qualifications:

  • Prior experience in the HR space, with a demonstrated proficiency in handling a broader range of employee issues.
  • Understanding of the product/service and ability to troubleshoot moderately complex problems independently.
  • Strong communication and collaboration skills, with the ability to influence and persuade others.
  • Cultural competency, with a passion for developing every individual and fostering inclusion.
  • Results orientation, with a commitment to improving team metrics.
  • Positive attitude, flexibility, and a proactive approach to tasks.
  • Ability to multitask, prioritize, and adapt to new processes and priorities.
  • Strong problem-solving skills, with the ability to think critically and creatively.
  • Discretion and confidentiality when handling sensitive HR information.

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