
Operations Leadership Position
1 day ago
We are revolutionizing the home services industry by offering customers a wide range of services at their doorstep. Our platform enables customers to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, all at a time that suits them.
About UsOur company was founded in 2014 with a mission to bring innovation and technology to an age-old industry. We believe in building a deep, full-stack partnership with our service partners, helping them improve their earnings and overall livelihood.
Key Principles- Customer Delight: We strive to build a platform that offers truly delightful and differentiated services.
- Partner Empowerment: We aim to help our service partners succeed and deliver on our promise of high-quality, standardized, and reliable service experience.
- Innovation Focus: We bring innovation and technology to an industry that is ripe for disruption.
In this role, you will be responsible for driving operational excellence in your set of cities. This involves selecting and training new partners and improving current partners' quality. No two days will be the same, and you will have a direct influence on how the business shapes up.
- You will focus on key central growth tracks for the category over time.
- Projects focused on improving quality and service excellence.
- Projects focused on improving offerings and innovation.
- Collaboration with cross-functional teams to ensure swift and robust execution.
We need someone who has a high ownership mindset and loves operational excellence. You should have a minimum of 2-4 years of experience in an ops-related/consulting/strategy role, demonstrated leadership of teams and projects, and understand that great things get built by both smarts AND hard work.
What to Expect- A great work environment with massive ownership and growth opportunities.
- Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession.
- A lot of freedom and ownership to propose and change the way we do things.
- Growth opportunities within our organization via our robust internal mobility program.
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