
Front Desk Representative
3 days ago
Job Title: Front Office Associate
Job Summary:
- We are seeking a highly skilled and experienced Front Office Associate to join our team.
Key Responsibilities:
- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Verify/adjust billing for guests.
- Communicate with staff when guests are waiting for an available room.
- Advise guests of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures.
- Welcome and acknowledge guests according to company standards.
- Develop and maintain positive working relationships.
- Stand, sit, or walk for an extended period of time.
Required Skills and Qualifications:
- Education: High school diploma or GED equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Benefits:
- Competitive salary and benefits package.
Others:
- Opportunity to develop skills and advance in the industry.
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