Front Desk Representative

3 days ago


Belgaum Bengaluru Bangalore, India beBeeCustomerService Full time US$ 40,000 - US$ 60,000

Job Title: Front Office Associate

Job Summary:

  • We are seeking a highly skilled and experienced Front Office Associate to join our team.

Key Responsibilities:

  1. Process guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  2. Secure payment; activate/reissue room keys.
  3. Verify/adjust billing for guests.
  4. Communicate with staff when guests are waiting for an available room.
  5. Advise guests of messages.
  6. Clear departures in computer system.
  7. Coordinate with Housekeeping to track room status and guest concerns.
  8. File guest paperwork or documentation.
  9. Operate telephone switchboard station.
  10. Run and check daily reports, contingency lists, and credit card authorization reports.
  11. Supply guests with directions and information.
  12. Answer, record, and process all guest calls, requests, questions, or concerns.
  13. Arrange transportation for guests/visitors.
  14. Count and secure bank at beginning and end of shift.
  15. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  16. Notify Loss Prevention/Security of any reports of theft.
  17. Follow company policies and procedures.
  18. Welcome and acknowledge guests according to company standards.
  19. Develop and maintain positive working relationships.
  20. Stand, sit, or walk for an extended period of time.

Required Skills and Qualifications:

  • Education: High school diploma or GED equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Benefits:

  • Competitive salary and benefits package.

Others:

  • Opportunity to develop skills and advance in the industry.


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