Front Desk Executive

4 days ago

Bengaluru, India Resurge Consultants Pvt, Ltd. Full time

**Position: Front Desk Executive**

The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

**Duties and Responsibilities**
- Be on time for shifts and maintain a consistent, regular attendance record
- Properly open and close spa each day according to Standard Operating Procedures
- Accurately book, change and cancel spa appointments
- Acknowledge and greet everyone who enters and leaves the spa
- Ensure that the check-in, check-out and payment process is handled according to the company policy
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed
- Familiarity with Spa Booking Software
- Answer the phone promptly and operate the phone system accurately and efficiently
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests
- Handle guests’ questions and concerns promptly, professionally and courteously
- Maintain complete confidentiality in all guest matters according to the company policy
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Maintain a clean; safe, fully stocked and well organized work area
- Ensure adequate stock of supplies and equipment; inform management when stock is low
- Must be able to work without constant direct supervision and remain at assigned post for extended periods of time
- Maintain a positive attitude and contribute toward a quality work environment
- Regularly attend, participate in and support training and staff meetings at the spa
- Assist in all areas of spa operation as requested by management
- Communicate to management about any occurrences involving staff or guests in the spa that require attention

**Experience**
- M**inimum of 1 year of experience as a Front Desk personnel or as a Customer Service representative with proven sales track record**

**Job Relevant Information**

Vacancy: 1
Work week: 6 days; _weekly off on a weekday
Number of interviews: 2
Mode of interview (online / offline): Online preferred

**Salary**: 18k to 24k p.m. + incentives varying between 8k and 15k

**Salary**: ₹216,000.00 - ₹288,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 09791154528

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