
Operations Management Executive
1 day ago
We are seeking a detail-oriented Business Operations Specialist to ensure smooth client onboarding and maintain seamless coordination with telecom operators.
The ideal candidate will collaborate cross-functionally with Sales, Technical, and Partner teams to support operational efficiency and client satisfaction.
- Key Responsibilities:
Client Onboarding Coordination: Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.
Support and Issue Resolution: Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
Traffic Monitoring and Analysis: Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.
- Traffic Assurance:
Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets to monitor and achieve the targets.
- Telco Coordination:
Coordinate with telecom operators and connectivity partners for additional capacities and RFPs.
Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.
- Reports & Analytics:
Publish daily performance reports of clients for review, routing deviations.
Monitor traffic from customers, identify and analyse reasons for traffic growth or dip and highlight with the sales team for corrective action.
Identify potential and publish opportunities.
- Collaboration:
Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
- Process Improvement:
Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
- Documentation:
Create and maintain detailed accurate documentation of SOPs for regular operations.
As a Business Operations Specialist, you will be responsible for ensuring seamless client onboarding and maintaining coordination with telecom operators. You will work collaboratively with Sales, Technical, and Partner teams to drive operational efficiency and client satisfaction. Your key responsibilities include coordinating client onboarding, providing support and resolving issues, and monitoring traffic performance.
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