Quality Expert

2 days ago

Vellore, Tamil Nadu, India beBeeQuality Full time ₹ 80,00,000 - ₹ 1,20,00,000
Quality Assurance Specialist

We are seeking a detail-oriented Quality Assurance Specialist to play a critical role in ensuring the effectiveness and quality of customer interactions.

Your primary duties will include:

  • Evaluating recorded sales calls against defined quality standards.
  • Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Preparing detailed feedback reports and sharing insights with the Training & Development team.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed.

To be successful in this role, you will need:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

This is an exciting opportunity to join our organization and make a meaningful contribution to our success. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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