Senior Financial Operations Manager

5 days ago

Gulbarga, Karnataka, India beBeeOperations Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Overview

We are seeking a seasoned Operations Expert with a proven track record of managing large-scale Financial Services Operations. The role requires expertise in Wealth Management, Retail Banking, and Compliance functions, along with leadership skills to drive Automation, Transformation, and Continuous Improvement Initiatives.

The ideal candidate will bring over 15 years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across North America, Middle East, and APAC.

Main Responsibilities:

  • Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Drive Automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
  • Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversee Risk Management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
  • Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.
  • Manage multi-geographic delivery operations, ensuring consistent performance across India and global centers.

Required Skills & Qualifications:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk.
  • Proven ability to lead and scale operations of 200+ FTEs.
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization.
  • Strong experience in transition management, risk assessments, and due diligence.
  • Ability to drive automation, digital transformation, and process improvements.
  • Exceptional leadership, stakeholder management, and executive communication skills.
  • Exposure to multi-geographic client engagement (North America, Middle East, APAC).

Desired Background:

  • 15-18+ years of progressive experience in Service Delivery / Program Management within BFSI domain.
  • Previous leadership roles with top-tier IT Services / Consulting firms
  • Strong exposure to Client Due Diligence, Compliance Operations, Risk & Audit Management.
  • Experience in handling large global transitions and setting up new delivery centers.

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