System Technical Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 10,00,000
Job Opportunity

We seek a skilled technical advisor to join our team, focusing on delivering tailored solutions using MDM, RMM, and Patch Management tools.

  • Key Responsibilities:
  • Work closely with clients to offer customized support, leveraging MDM, RMM, and Patch Management tools for enhanced customer experience.
  • Provide prompt assistance through calls, emails, and chat—efficiently resolving technical queries and ensuring seamless customer interactions.
  • Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals, driving informed decision-making.
  • Troubleshoot product-related issues and collaborate with internal teams to implement effective resolutions.
  • Develop expertise in understanding client architecture, integration capabilities, and feature set, enabling confident communication.
  • Effectively escalate complex technical cases while maintaining clear communication with clients.
  • Deliver training to clients and internal teams; document technical issues to enrich our knowledge base.
  • Stay up-to-date on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space.
  • Actively gather and share client feedback with the internal team to drive innovation and improvement.

Requirements:

  • 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
  • Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
  • Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM.
  • Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
  • Excellent communication skills—both technical and non-technical.
  • Strong organizational skills, multitasking abilities, and a collaborative mindset.
  • Degree in BE / B.Tech / MCA or equivalent.

Nice to Have:

  • Certifications: CompTIA Security+, CISSP, or other relevant cybersecurity certifications.
  • Exposure to cloud security and advanced network security concepts.

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