Technical Systems Administrator

5 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 40,000 - ₹ 80,000
IT Support Specialist Job Overview

We are seeking a skilled and motivated IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring that their environments are running smoothly and efficiently.

This role involves working with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. The ideal candidate will have strong analytical and troubleshooting skills, with the ability to learn quickly and adapt to new situations.

Key Responsibilities:
  • Triage tickets per specified severity levels
  • Refer/escalate customer issues to the appropriate level of support, as needed
  • Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
  • Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
Requirements:
  • Minimum 2 years experience in a technical support role
  • Experience providing customer support
  • Experience in 24x7x365 Managed Services preferred
  • Experience using ITSM and Monitoring toolsets
Qualifications and Education:
  • High school diploma required; college degree strongly preferred
  • Microsoft Teams: 2 years (Required)
  • Microsoft 365: 2 years (Required)
  • Windows: 2 years (Required)
  • Google IT Support Professional (Preferred)
  • CompTIA A+, Network+, Security+ (Preferred)
  • Microsoft MTA (Preferred)
  • ITIL v4 Foundation (Preferred)
  • Mac OS: 2 years (Preferred)

This is a fully remote position, working 9am - 5pm EST, Monday to Friday.

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