Business Analyst for Incentives Administration
4 weeks ago
$120,000 - $180,000 per year
About the RoleThis position is part of the team responsible for managing the Incentives administration process for Global Servicing Group at American Express. The individual will learn, stabilize, optimize, and transform the process, ensuring accurate and timely delivery of Monthly Incentive Processing and reports.
Key Responsibilities- Operate independently, demonstrating a go-getter attitude and ability to act as a process SME.
- Lead customer conversations independently, driving Quality Control Protocols for the team.
- Responsible for driving impact, value, and leadership initiatives, centralizing, standardizing, and optimizing team delivery.
- Validate adherence to guidelines across the team, ensuring monthly incentives are calculated based on defined policy guidelines.
- Develop strong knowledge and prior working experience in Incentives Domain, converting business language to logical workflows.
- Design and develop dashboards via Excel Automation, Multi-layered Excel equations, Charts, Pivots, etc.
- Develop Business Insights using Business Intelligence Tools (Tableau, etc.).
- Implement Quality Control Frameworks and adhere to all Control & Compliance requirements on a monthly basis.
- Facilitate and support internal & external incentive-based audits for the markets under scope.
- Manage Customer Interaction with global leadership groups across B35/B40 levels on a monthly basis.
- Bachelor's degree or equivalent combination of education and work experience.
- Outstanding written and verbal communication skills in English.
- Excel Automation, Multi-layered Excel equations, Charts, Pivots, etc.
- Highly analytical and problem-solving skills with strength in accuracy and attention to detail in a high output and speed environment.
- Reporting tools utilization to create/generate/maintain simple/complex reports.
- Strong Query building/writing experience using SQL on database platform.
- Experience of working in Tableau to create business dashboards & Alteryx to drive incentive automation.
We prioritize our colleagues' physical, financial, and mental health through each stage of life. Our benefits include:
- Competitive base salaries.
- Bonus incentives.
- Support for financial well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
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