Strategic Business Solutions Analyst

2 days ago


Gurgaon, Haryana, India American Express Full time

At American Express, we're committed to providing the world's best customer experience. As a Sr Lead Analyst, you'll play a key role in achieving this goal by leveraging your expertise in Sales Enablement, Pricing & Transformation.

This position sits within the Global Commercial Services (GCS) organization, which focuses on building and deploying capabilities to support frontline Sales/Account Development colleagues globally.

The Pricing & Contracting Governance team is responsible for ensuring smooth and compliant operation of end-to-end pricing to payments processes. Your contributions will be instrumental in driving and retaining business with top Commercial clients.

In this role, you'll be responsible for supporting incoming cases and queries on field-facing dashboards, customer insights, and other products. You'll also document resolutions and maintain knowledge articles on trending issues.

To succeed in this position, you'll need to demonstrate strong interpersonal, communication, and writing skills, accompanied by quick comprehension and clear articulation. Change management ability, teamwork, and independent decision-making are also essential.

We offer a competitive base salary of $120,000 - $180,000 per annum, depending on location, plus bonus incentives. Our benefits package includes comprehensive medical, dental, vision, life insurance, and disability coverage, as well as flexible working models and generous paid parental leave policies.

American Express values diversity and inclusion and is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected status.



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