Business Intelligence Analyst

2 weeks ago


Gurgaon, Haryana, India American Express Full time

A competitive salary, including a base salary of $120,000 per year, and bonus incentives, are part of the total compensation package offered by American Express for this role.

Company Overview

At American Express, we're dedicated to helping our customers achieve their financial goals and providing them with exceptional service. We believe in backing our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our company culture is built on a foundation of integrity, diversity, and inclusion, and we strive to create an environment where everyone feels seen, heard, and valued.

Salary and Benefits

The estimated total compensation package for this role includes a base salary of $120,000 per year and bonus incentives. In addition to this, you can expect comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location), as well as flexible working arrangements and generous paid parental leave policies.

Job Description

This Senior Business Systems Analyst role is part of the GSG Servicing MIS team at American Express. The incumbent will apply data mining and advanced analytics to monitor shifts in customer behavior, collaborating closely with Servicing strategy and Transformation teams. Key responsibilities include delivering strategic analytics focused on customer interactions across servicing channels, defining and building key KPIs to track shifts in customer behavior, and enabling business user self-service through creation of MIS capabilities.

Required Skills and Qualifications

To be successful in this role, you'll need strong analytical and conceptual thinking skills to solve complex business problems and communicate effectively with senior leaders. Preferred qualifications include strong programming skills, particularly in Big Data programming languages like Hive, Spark, Python, and SQL, as well as experience with cloud concepts and Tableau or other BI tools. A minimum 2 years' experience in Quantitative Business Analysis/Data Science, handling large data sets, and a Bachelor's Degree or equivalent in a quantitative field are also essential.

Benefits

As an employee of American Express, you'll have access to a range of benefits and programs designed to support your physical, financial, and mental health. These include competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working arrangements, and generous paid parental leave policies. You'll also have free access to global on-site wellness centers, confidential counseling support, and career development opportunities.

Other Information

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



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