Business Intelligence Analyst
7 days ago
Company Overview:
Airtel is a leading telecommunications company that values customer satisfaction and experience.
Job Summary:
We are seeking an experienced Business Intelligence Analyst to lead our Customer Experience (CX) strategy. The successful candidate will be responsible for developing and implementing a comprehensive CX strategy, analyzing customer data, and making data-driven decisions to enhance the customer journey.
Key Responsibilities:
- Develop and implement a CX strategy that aligns with Airtel's business objectives
- Analyze customer data, feedback, and metrics to derive meaningful insights and make data-driven decisions
- Collaborate with cross-functional teams to enhance customer satisfaction
- Work on big data sets and automate reports/dashboards using tools like Power BI/Tableau
- Monitor customer metrics and report on CX performance
- Create presentation slides for management reviews
Requirements:
- 5+ years of experience in Business Intelligence or a related field
- Graduate degree in a relevant field
- Knowledge of tools like Advanced Excel, Access, SQL, Power BI/Tableau, PowerPoint
Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.
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